Does Ontrove ever have sales or discounts?
Yes, promotional discount codes are repeatedly sent to customers who are on our email list. Additionally, different nutty deals are featured on sale each week and month. There are also discounted sandals available on clearance.

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How do I purchase an e-gift card?
Go to our Gift Cards section to purchase on today. It’s fast and easy… we’ll send the e-card via email to the recipient. Our electronic gift cards can be redeemed at any time with no expiration dates. Best of all, they can begin shopping right away!

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When do orders get shipped?
Shipping times vary for each product and manufacturer. Please allow 5-8 business days from the date of shipment for your order to arrive. Most orders arrive sooner.

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Does Ontrove ship to locations outside of the US?
Ontrove currently only ships to addresses within the United States.

We try hard to ship in the times quoted (and faster if possible), but sometimes items are delayed beyond the stated windows.  If an item that you order will take longer than the original estimate, we will inform you as soon as possible to let you know what the new estimated shipping date is.

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Is it possible to have my order expedited?
At this time, to keep the competitive prices of our product offering and to maintain low shipping costs, we do not offer expedited shipping.

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What form of payment do you accept?
We accept Visa, Mastercard, and Discover.

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Do I have to pay sales tax on my order?
Ontrove is required by law to collect state sales tax on all orders shipped to Florida addresses. This tax is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

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What does the name Ontrove mean?
Definition of trove: n. a collection of valuable items discovered or found; a treasure-trove.

The concept of Ontrove.com is simple, Ontrove is an online collection of valuable things. In other words… it is online treasure.

Find out more about Ontrove on About Ontrove

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Where can I find Ontrove's return policy?
Please read our return policy to learn more about returning an item.

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Why can't I return items beyond the 30-day time frame?
By keeping the return window to 30 days, we are able to keep our costs low so we can continue to offer you unique online treasures at great prices. We give our customers 20 days to evaluate each purchase and an additional 10 days to return the authorized items. If you are not satisfied, you may return it within that time period.

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Do you pay for return shipping?
We pay for initial shipping on orders over $100. Our customers pay for shipping costs on returns. We will also refund a predetermined return shipping cost for any returned items that were as the result of a product defect or due to our error. You can find more information on our return policy.

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